U.S. Bank Branch in 13395 Poway Road

Customer Reviews about U.S. Bank Branch:

• ★ ★ ★ ★ ★
  I have had great service at this bank, this is the bank I use for my business. Cameron and Angela are awesome, competent and friendly, they always remember my name and help when they can. They personally handle whatever I need. They are still bound by bank rules, but they are accommodating when they can be. I cannot ask for anything more.
  By Juliet Correnti, June 09, 2017
• ★ ☆ ☆ ☆ ☆
  They gave me a fake $20 bill and then blamed me for it. I went to close an account on Wednesday 11/26/14 at around 3pm one of my many reasons was poor customer service. One of the employees told me they could not do it at that time because they were shorthanded. They told me to come back on Monday. Ironically they were busy helping other customers who came after me. Then a lady decided to help. She was courteous while serving me. She gave me all my deposit in cash. When I went to deposit the money in Wells Fargo, next door, the ATM rejected one of the $20 bills. I went into the wells Fargo teller who served me confiscated the $20 bill and he explained in a friendly manner that it was banking rules from the government. I went back to US Bank and told them they that they had given me a fake $20 bill. She lady who attended to me told me to bring the back bill. I explained that the rules are the same for all banks and they know Wells Fargo will not release the bill. It became a back and forth blaming, until I gave up. It is the worst banking experience in my life. The worst breach of trust in my life. It felt like being robbed by a police man in a uniform, in a police station. I lost money, wasted my time trying to explain myself. Now, I am on the secret service watch list, because of poor banking services by US Bank. I would not anyone to bank with US Bank recommend
  By Eric MacHaria, January 20, 2017

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About U.S. Bank Branch in Poway